Opening hours Gallery: Wednesday to Sunday 12–5pm Café open: Tuesday and Sunday: 10am–4pm, Wednesday to Saturday: 10am–5pm.

Complaints policy

Complaints policy

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We take complaints and feedback very seriously and treat them as an opportunity to learn. We’re grateful to hear from people willing to take the time to help us to improve.

Our complaints policy is to:

  • Provide a fair complaints procedure which is clear and easy to use.
  • Make sure all complaints are investigated equitably and in a timely manner.
  • Make sure that complaints are, wherever possible, resolved and that relationships are repaired.
  • Gather information to help us to improve what we do.

If you need to make a complaint about something you have experienced while visiting us in-person or online, please do so using the complaints form below.

Complaints Form

Date of incident(Required)
Please include all the information you feel is relevant and necessary, including any correspondence you have received.

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Contact us

Get in touch with us through email, phone or in-person.
Installation view of Wealth of Nations (2010). Lots of photographs of buildings are pinned to a corkboard, alongside graphs and cards that are heavily printed with text.

Policies
Spike Island
133 Cumberland Road
Bristol BS1 6UX
United Kingdom
T: +44 (0) 117 929 2266 +44 (0) 117 929 2266 E: admin@spikeisland.org.uk

Opening Hours

Gallery Wednesday to Sunday 12–5pm
Café Tuesday and Sunday: 10am–4pm. Wednesday to Saturday: 10am–5pm.
Spike Island Artspace Ltd. Registered Charity no. 1003505. Registered in England and Wales no. 2624621
Website: Atomic Smash Brand identity: Kellenberger–White