Friday, 28 February 2025, at midday, 12pm
Thursday 6 March 2025
Interviews will be preceded by a building tour.
If you need the information on this page in a different format (for example in video, large print or braille), please email us at recruit@spikeisland.org.uk
An exciting opportunity has arisen to join the Spike Island team as Visitor Services Supervisor. We are looking for someone with excellent communication and administration skills to take on this key role at the heart of the Spike Island community.
In addition to its public galleries, Spike Island provides a home to a community of over 70 artists, designers, makers as well as artist-led organisations and creative businesses. This role will be responsible for overseeing the smooth running of our front our house functions. You will work closely with the operations and communications teams to ensure Spike’s community of studio holders, tenants, artists and audiences have the best possible experience.
We are looking for someone with a proven track record of managing a diverse team to deliver exceptional customer services. You will have knowledge and experience of efficiently resourcing a busy cultural or public building. You will bring enthusiasm for working with the operations team and other staff members and will be a strong communicator with excellent line management skills. You will have a good grasp of different systems and the ability and drive to troubleshoot, and problem solve.
This role also supports the Programming and Communications team to deliver engagement opportunities within the city, helping to develop Spike Island to reach out to communities that may not have visited our Galleries or building before.
This is a varied role which is based on-site at Spike Island in the staff office and on reception. The role will involve working occasional evenings and weekends according to the needs of the organisation, for which time off in lieu will be provided.
This position is offered 0.6 pro rata (21 hrs per week) at £27,500 per annum (FTE) [ £16,500 pro rata ]
We employ anonymous shortlisting, so please make sure that your application does not contain your name, address or other personal data.
Interview date: Thursday, 6 March 2025.
Spike Island is a Disability Confident Committed employer. We offer guaranteed interviews to applicants who meet the essential criteria for this role who identify as having a disability.
If you have any access needs, please list any requirements or reasonable adjustment requests in in the submission form below, and we will work with you to see they are met at the interview stage and in the event of the offer of employment. This includes Access to Work and other reasonable adjustments, for example if you need a BSL interpreter at interview, or if you would need an adapted workstation. If you’re not sure, please get in touch.
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Spike Island is a dynamic arts centre and registered charity that supports, produces and presents contemporary art across an 80,000 square foot former industrial building near Bristol’s harbourside. We run a diverse programme of exhibitions and events; and directly support artists through major new commissions, subsidised studios and development opportunities. We also offer bespoke exhibition services and are home to Emmeline café, workspaces for designers and creative businesses, and UWE Bristol’s Fine Arts programme.
Spike Island is a Disability Confident Committed employer, who values equity, diversity and inclusion, and is committed to anti-racism and to addressing inequality in the arts sector. We strongly encourage applications from people who identify as D/deaf, disabled or neurodivergent, come from disadvantaged socio-economic backgrounds and/or people of the Global Majority.
Spike Island will work with applicants to ensure their access needs are met during the interview process, and during the course of any employment offered, while also ensuring that these needs will not influence our decision-making. After submitting your application, you will be prompted to complete an online anonymous equal opportunities monitoring questionnaire.
If you have any questions or queries relating to this opportunity or the application process, please get in touch by emailing recruit@spikeisland.org.uk or calling 0117 929 2266 and asking to speak to the Office & HR Manager.
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